Return & Exchange Policy – ArtoHuis

At Artohuis, we want you to love your purchase! If for any reason you are not completely satisfied, we are here to help.

Returns:

You have 10 days from the date of delivery to return your item for a full refund.
Items must be unused and should not be damaged.
To initiate a return, please contact artohuis@gmail.com with your order number and reason for return.
Once your return is approved, you can self ship the product in the address we provided. Original shipping costs are non-refundable.

Exchanges:

If you wish to exchange your item for a different size, color, or design, you can do so within 10 days of delivery.
Please contact us at artohuis@gmail.com with your order number and the details of the item you'd like to exchange. We will guide you through the process.
Exchanges are subject to stock availability. If the requested item is not available, we will offer an alternative.

Non-Returnable Items:

Personalized or custom-made items are non-returnable unless they arrive damaged or defective.
Sale items are final and cannot be returned or exchanged.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately at Email with your order number and photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

Refunds:

Once we receive and inspect your return, we will notify you. Approved refunds will be processed within 5-10 business days to your original method of payment.